Terms and Conditions

Terms and Conditions

Appointment Times

When making a grooming appointment, you will be given a “2-hour window” We will make every effort to arrive during that time frame. As a mobile service, our schedule is subject to interruptions and delays: refueling, traffic, weather, misbehaving dogs and other situations that may arise out of our control. If we will be more than 15 minutes early or late, we will text you to notify.

Cancellations/Missed Appointments

We give a reminder text or email within 48 hours prior to the grooming appointment, however, it is the client’s responsibility to keep track of the appointment and make every effort to contact us if an appointment needs to be canceled or rescheduled. If for some reason, you must cancel your appointment or need to reschedule, we ask that you contact us as soon as possible by text or voicemail at 832-803-9796 at least 48 hours before your scheduled time. Failure to contact us will result in a cancelation fee of $50. If you reschedule more than 3 times, we have the right to remove you from the schedule.

Trip charge

First-time clients, if for some reason the pet is not able to be groomed, as it is aggressive, does not tolerate grooming well or we are not able to work with the pet, there will be a trip charge of $25 charge due at the time of service.

Payment Info

Payment is due at the time of service. We accept cash, check, or credit card. There will be a fee of $25 for any returned checks due to insufficient funds.

Pre-Existing Conditions

It is our goal to take special care with each and every pet we groom. Some pets may have pre-existing conditions that we may not be made aware of. Grooming can be stressful and may expose a hidden condition. This can occur during or after grooming and may require immediate medical attention. If a situation should arise during grooming, we will stop the grooming process immediately and make every effort to contact you. In the event that you are unable to be reached, we may need to contact the nearest vet and seek medical attention at the client’s expense.

Senior Pets

When grooming senior pets and pets with health conditions, we will make every effort to keep the pet comfortable and safe and limit handling them in any way that may exacerbate any medical conditions. Standing for long periods of time may be difficult for the pet. These pets will be groomed for cleanliness and comfort to lessen the stress.

Shaving Double Coated Coats

Lotus Mobile Grooming, LLC wants its clients to be aware of double-coated/undercoated dogs, that there can be a variety of skin and hair coat problems that may occur after a complete shave down of a double-coated dog. We will present this information to you before we perform our services on your double-coated/undercoated dog and will not recommend a shave because of these problems:

• loss of hair growth
• coat not growing back the same texture
• bald patches

Aggressive or Dangerous Pets

Owners MUST inform Lotus Mobile Grooming if your pet bites, has bitten, or is aggressive to people, other pets or specific grooming procedure. Muzzles may be used if necessary. Muzzling will not harm your pet and protects both the pet and the groomer. We reserve the right to refuse/stop services for such pets at any time before or during the grooming process, and charge a handling fee in addition to the regular grooming charge.

Lotus Mobile Grooming does not accept people aggressive dogs. For Groomer’s safety as well as your pets, Lotus Mobile Grooming has the right to refuse service in the event of a pet that cannot be handled safely.

Mat Removal

Pets with matted coats need extra attention during their grooming session. Lotus Mobile Grooming does not wish to cause serious or undue stress to your pet, and will not continually de-mat your dog for you. Mats can be very difficult to remove and may require the pet to be shaved. Removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles or skin folds trapped in the mats. Prevention is the best defense against matting by scheduling regular grooming appointments. There will be an extra charge for mat removal.

Removing a heavily matted coat includes the risk of nicks, cuts and/or abrasions due to moles, warts or skin folds trapped in the mats. Heavy matting can also trap moisture near the pet’s skin which can cause mold, fungus, bacteria or skin irritations that exist prior to the grooming process. The after-effects of mat removal procedures may include itchiness, skin redness, self-inflicted irritations or abrasions, or failure of hair to re-grow. Client is responsible for the condition of the pet’s coat and will not hold Lotus Mobile Grooming responsible in the event of adverse effects of mat removal.

Photo Release

We may take photos of your pet before, during or after grooming. These photos may be utilized for social media, website, or advertising purposes.

Privacy

Lotus Mobile Grooming will retain only the necessary information needed to complete a grooming appointment. Any information that is shared with us will not be made available, sold, or used for solicitation to any person under any circumstances.